You get a lot of woo-woo hand-waving when you ask a typical large-scale organizational change manager what they would put on the executive dashboard to show that their program is effective. "That's going to vary a lot from one company to the next," they may hedge. Or "it depends" is a popular answer, also provided in long form: "it depends on what your executives want to see." Right. Like, executives who like Baroque Art want to see more Rubens. That's helpful. Not. A Rubens work from wikipedia. You were expecting maybe an unclothed zaftig Venus? The dashboard is often "delayed," sometimes delayed until after the change management is over! Why? One reason a change manager may have for hedging on the topic of the dashboard is that change is difficult . A truthful dashboard is likely to show the standard change curve, reflecting the morale of the change-ees: http://rule-of-thumb.net/2008/09/26/the-change-curve/ Change...
Non-zealot reflections on real life agile leadership, management and analysis practices.